Frequently asked qustions
We currently offer shipping within Canada only.
All orders are shipped via Canada Post
Standard Shipping
We offer free standard delivery within Canada when you spend $50 or more and a flat fee of $9.99 for orders less than $50.
Express Shipping
We offer express delivery within Canada or Purolator at a cost of $20.
Shipping times are 1-3 business days for local deliveries in Québec.
- Quebec 1-3 business days*
- Nova Scotia 3-5 business days*
- New Brunswick 3-5 business days*
- Prince Edward Island 3-5 business days*
- Newfoundland 3-5 business days*
- Saskatchewan 3-5 business days*
- Manitoba 3-5 business days
- Alberta 3-5 business days*
- Yukon 3-5 business days*
- North West Territories 3-5 business days*
- British Columbia 3-5 business days*
All orders are shipped via Canada Post or Purolator, you will receive a tracking number for once you order is shipped.
*As long as stocks last.
We offer both Credit Card Payments and Paypal for processing your payments securely and safely.
If there is a problem with your order, please reach our Customer Service team by email at support@fbbt.ca . Please note that it may take us longer than usual to reply during especially busy periods.
Tea is not refundable and not exchangeable once opened. For returns and exchanges of un-opened products please contact us at support@fbbt.ca
Your satisfaction is crucial to us, if you have any other issues or concerns, please contact via the CONTACT US page within 7 days of receiving your order.
Shipping times may vary depending on the destination. Please note that for any reason due to circumstances beyond our control delivery may be delayed (inclement weather, lost or stolen packages etc.). Shipping costs are based on most urban delivery destinations. Northern Territories are subject to different shipping costs and times from other provinces due to logistic limitations.